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Privacy Policy

Below you will find the privacy policy of

Privacy Policy

This INFORMATION NOTE is provided to inform the Clients of policies and procedures applied by “Massive Pixel Creation Sp. z o.o” (the “Provider”) regarding the collection, use and disclosure of the personal data the Provider receives from Clients.

The Client provides voluntarily certain personal data, which the Provider processes in order to provide services available through website (the “Site”), which include, but are not limited to, WordPress custom programming services, any other service and/or content the Provider makes available to or performs for Clients, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services (the “Services”).


The personal data submitted by the Client is administered by the Provider, who has a status a controller determining the purpose and means for the processing of Clients’ personal data – as defined in Regulation (Eu) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).


Personal data provided by Clients is collected and used within the limits set by law in accordance with the Regulation (Eu) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and to the extent necessary to:

  • provide and settle the Service,
  • complete Client’s transactions,
  • administer Client’s inquiries,
  • communication with Clients,
  • data archiving,
  • direct marketing purposes.

The Provider uses Client’s personal information to contact the Client with WP Kraken newsletters, marketing or promotional materials only if the Client has given prior consent. If the Client may decide at any time that he/she no longer wishes to receive such communications, by adjusting the settings > Notifications & Newsletter.

The provider may ask the Client to complete surveys that may be used for research and to improve the Site, although the Client has no obligation to respond to them. Any feedback the Client provides will be publicly viewable via the Service.

The Provider may also use general information from use of Site and Service for statistical analysis and product development.

  • voluntary consent,
  • performance of Service or in order to take steps at the request of the Client prior performance of Service.

In the course of using Site and Service the Client is asked to provide certain personal information. The personal information that the Provider collects, processes and files, include:

  • Client’s contact information: name, company name, email address, postal address, country;
  • Client’s Client’s VAT ID and other tax identification number if needed,
  • Client’s alias and Client’s username,
  • information regarding use and settlement of Service and job requests: title of job requested, category of job requested, job ID, budget, timing of job performance and feedback/rating information, fee date of a job request, date of approval, date of job realization;
  • Client’s profile photo;
  • records of conversation between the Client and Expert (within the Service),
  • information on data submitted by the Client,
  • date of Client’s registration within the Service,
  • information regarding date, time and localization of Client’s logs within the Service,
  • operational data (IP addresses, browser type, operating system version, screen resolution).
  • If the Client chooses to associate an account managed by a third party with his/her account on the Site, the Clients hereby authorizes the Provider to have access to and collect personal data stored by third parties such as Facebook, Google or Envato and agrees that Provider may collect, store and use these personal data in accordance with this Privacy Policy.

After the Service is finished, the Provider may process only those data from among Client’s personal data, which are:

  • necessary to settle a Service, issue an invoice or make claims for payment for the Service,
  • necessary for advertising, market research, customer behaviour and preference research, the results of which are collected for the purpose of improving the quality of Services supplied by the Provider,
  • necessary to investigate the circumstances of prohibited use of the Site or Service,
  • allow to process under applicable acts of law or provisions of these Terms of Service.

Client’s personal data shall be processed for the time period necessary to perform the Service or time period necessary for defending against claims directed against the Provider or for pursuing claims by the Provider in connection with its operations – in accordance with generally applicable laws, including limitation periods for claims set out in generally applicable laws.


The provision of Client’s personal data is voluntary, however the data regarding Client’s contact information and information regarding the use of Service and job requests are required for a Service to be properly supplied and settled.


Job requests submitted by Clients and information submitted to Clients’ profiles (such as an address or VAT ID) will not be publicly viewable and shall be available only to the Provider.

Client’s personal information regarding job ordered by Client, it’s title and username, will also be available to Affiliate Program member that referred the Client.

Within the extent allowed by applicable law Client’s personal information will be disclosed to government or law enforcement officials or private parties if the Provider is obliged to do it or concerns it necessary:

  • in response to lawful requests by public authorities (for example a court order, search warrant or subpoena);
  • to satisfy any laws or regulations that apply;
  • where the Site is being used in committing a crime, including to report such criminal activity or to share information with other companies and organizations for the purposes of fraud protection, credit risk reduction, and other security precautions;
  • to protect the rights or property of the Provider and other applicable third parties;
  • to enforce provision of Terms of Service.
  • in case a Client is making use of the Site or Services in a manner violating Terms of Service or the law in force, the Provider shall have the right to use the Client’s personal data within the scope necessary to establish his/her liability.

The Provider will make any legally required disclosures of any breach of the security, confidentiality, or integrity of Client’s unencrypted electronically stored “personal data” (as defined in applicable laws related to security breach notification) to Client via e-mail or conspicuous posting on the Site in the most expedient time possible and without unreasonable delay, insofar as consistent with: (i) the legitimate needs of law enforcement; or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

Disclosures to Legal Successor

In order to grant the continuation of performance of the Services offered through the Site, the Provider may disclose Client’s personal data and other information the Client provides, to another third party as part of reorganization or a sale of the assets of the Provider’s division or company.

Right of access, right to rectification and deletion

The Client maintains the right of access their personal information, as well as to request to have his personal data supplemented, updated or rectified, or to temporarily or permanently cease the processing of his personal data, if those data are incomplete, outdated or untrue, or if they were collected in violation of legal regulations in force, or if they are no longer necessary for the purpose for which they were collected. In order to do so the Client shall contact the Provider at

The Client maintains the right to request rectification or erasure of personal data or restriction of processing or to object to processing as well as the right to data portability.

The Client has the right to withdraw consent to processing of personal data at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

The Client has the right to lodge a complaint with a supervisory authority.


The provider may ask the Client to complete surveys that may be used for research and to improve the Site, although the Client has no obligation to respond to them. Any feedback the Client provides will be publicly viewable via the Service.


The data processing will be mainly carried out by electronic or automated means.

The Provider is committed to protecting the security of Clients’ personal information. The Provider uses a variety of security technologies and procedures to help protect Clients’ personal information. Clients’ personal information is stored on a server with physical and electronic security features required by legal regulations in force, including utilization of login/password procedures and electronic firewalls designed to block unauthorized access. All the Provider’s employees are obligated by privacy and security policies. The Provider’s security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the information provided by the Clients

The Client is responsible to keep his/her password confidential.

International Transfers

Client’s information may be transferred to and maintained on computers and servers located in the European Union members states in compliance with legal regulations in force.

Change in the Privacy Policy

The Provider may at any time make modifications to this Privacy Policy pursuant to section 12 of the Terms of Service

Cookie Policy

In order to provide the Service through the Site the Provider uses cookies and web log files (anonymous information such as the time of visit on Site, IP address, url, browser, etc.) to track the use of the Site and recognize client as a Client when he/she returns to the Site using the same computer and web browser.

“Cookies” are short pieces of data generated by a web server that a website stores on a user’s computer.

The types of cookies that the Provider uses are referred to as “session” cookies and “persistent” cookies. Session cookies are temporary and are automatically deleted once the Client leaves the Site. Session cookies are used to identify a particular visit to the Site. Persistent cookies is set once the Client has logged in to her/his account. The next time the Client visits the Site, the persistent cookie will allow the Provider to recognize him/her as a registered Client, thus the Client will not need to log in before using the Site. Additionally, if the Client logs out of his/her account he/she will need to re-enter her/his password the next time in order to log in to his/her account. Persistent cookies remain on Client’s computer hard drive until they are deleted.

Cookies are used to:

  • track affiliates,
  • identify and categorize the internet webpages from which the visitor came to the Site and observe the browsing patterns,
  • provide functionality such as online orders,
  • to cache orders,
  • to store analytics about Client’s behaviour on the site.

The Provider uses third party services to analyse the use of the Site for statistical purposes (anonymous data about visits, such as the number of visits, country, browser, time of visit, etc). The Provider and it’s service providers use these log files, tags, and tracking technologies to collect and analyse certain kinds of technical information, including:

  • IP addresses;
  • the type of computer or mobile device used by a Client;
  • operating system version;
  • mobile device’s identifiers, like MAC Address, Identifier For Advertising (IDFA), and/or International Mobile Equipment Identity (IMEI);
  • browser types;
  • browser language;
  • referring and exit pages, and URLs;
  • platform type;
  • the number of clicks on a page or feature;
  • domain names;
  • landing pages;
  • pages viewed and the order of those pages;
  • the amount of time spent on particular pages;

The web log files are stored indefinitely as auxiliary material used to administer the Site. The information contained in them are not disclosed to anyone other than persons authorized by the Provider.

If the Client does not accept cookies, he/she may not be able to use some portions of the Site.


Any queries or comments regarding personal data or this Privacy Policy may be submitted at or by mail address:

Massive Pixel Creation Sp. z o.o.
Jesionowa 22
40-158, Katowice
tel.: +48 516 711 852

KRS: 0000931734
REGON: 52042644600000
NIP: 9542832894

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