Frequently Asked Questions

You got questions, we have answers.

Global:

Where can I download the invoice?

To download an invoice for the job first you have to approve it. Open Jobs tab in your dashboard. Scroll down to the Closed Jobs section. Find the job title you are interested in and then click on the cloud icon to the right.

The other way is to download the invoice from inside the job view. The invoice will appear next to the approval box.

How do you keep my sensitive information safe?

We are not sharing any of your sensitive information with our experts or affiliates. Our experts will see your username and the data generated on your invoice. We have no right to use any files you provide for other purpose then completing the job. The affiliate (user who referred you) will see part of your username, the value of the job and it's status. We keep all of your informations safe on our serves. We are storing the data with regard to EU laws. Learn more.

Why do I need to input my personal information?

When the job is completed we need to issue an invoice for you. For that reason we need at least your First Name, Last Name and a Country of residence. If you represent a company/corporation we will need all of your tax informations.

What do you mean by 100% money back guarantee?

Until you approve a job you can always ask for a refund. The money will be transferred back to your PayPal or Stripe account. We reserve the right to evaluate your refund request. If it is valid you will get your money back (we play fair - we just have to protect our end of the business). Learn more.

How can I cancel my account?

To cancel your account please email as at contact@wpkraken.io. Please state the reason of your cancelation.

Affiliate:

How do I refer clients?

To refer clients, you must register with WPKraken. Once your account is created and active go to the Settings > Personal Information. Here you must input your first name, last name and the country of residence (if you represent a company/corporation please fill all of the necessary invoicing details). After that go to the Affiliate tab in your dashboard. From there you can copy your referral link.

When someone goes through your affiliate link to WPKraken for the first time, registers and pays for the job, you get the percentage cut (based on your affiliate level). You earn money from every job a referred client orders (not only the first one!). Learn more from Terms of Affiliate Program.

How do you track referrals?

We track our referrals through cookies. If a user enters the site for the first time via your referral link a cookie is set and this user is "bound" to you. If he registers and completes at least one job within first three months from the first encounter with WPKraken.io you get the referral cut and the customer is assigned to you. Learn more.

Where can I find the statment for my referrals?

Please go to Affiliate tab in your dashboard. There you will find a table with all the inforation about: registered users, jobs ordered, payments etc. We put a lot of effort to make this as transparent as we can without exposing the privacy of our clients.

How the affiliate rate progresses?

When you enter the affiliate program you start with 15% referral cut. Each time you refer five paying customers (customers who paid for at least one job) you get plus one extra percent. Until you hit the 25% mark (with 50 referred clients). you can see visually how the percentage changes. you can see visually how the percentage changes. Learn more.

EARLY BIRDS PROMOTION: Those who register with us in the beta phase will get 25% referral cut from the start.

When do I earn money?

You earn money once the customer pays for his job and then approves it. The customer may approve the job right away, if he doesn't the job will be automatically approved after 5 business days (or 3 for jobs with price up to $400) from his last activity. After that the money will be added to your wallet. Learn more

How can I withdraw my money?

To withdraw your money go to Settings > Withdrawal. Currently the only option to withdraw your money is PayPal but the minimum value is just $1. In the near feature we will also add SWIFT withdrawals. Learn more.

How money withdrawals work?

Each withdrawal is proceeded on the 10th day of each month. The income is subtracted from your wallet at the end of the month (on 11:59:59 p.m UTC +1).

For example to get your money on 10th of November you need to setup the withdrawal by the end of October. Once you setup the withdrawal you can set it as automatic payout - system will automatically withdraw all of your founds earned in the previous month. Learn more.

What is max referral cut limit?

To protect our end of the business we had to introduce a max referral cut limit. There are clients who come to us with projects which take weeks or even months to develop. We cannot share 15%+ from this with the affiliates. We would have to overcharge the clients to break even. To keep everything straightforward and fair with our affiliates and clients. We are introducing a $200 max referral cut (that only concerns a referral cut from a single job).

Ex. The client is referred by you (and you are at 25% referral level). The user pays for the job $1,000.00 so instead of $250 you get $200 this is the max you can get from a single job.

Jobs:

How to order a job?

To order your job please go to Order A Job page. Fill the form as thoroughly as possible. If you do not have an account on WPKraken it will be automatically created for you once you submit the job. You will get an email to verify your email address, reset the password and activate your account.

Which job type you should choose?

There are 6 job types:

  • WordPress Theme or Plugin Customization
  • WordPress Theme/Plugin Installation & Setup
  • Website SEO, Security or Speed Improvement
  • Expert Audit: Website Analysis & Testing
  • Website/Theme Migration
  • Any service or project that is not listed

If you do not see any job type that suit your needs just choose "other" and our expert can recategorize it if there is a need for that.

Which job urgency should I choose?

We want to prioritise our work. Please choose the urgency that reflects the time in which the job has to be completed. We have users with major issues on live websites. We think it is only fair to help them first. Please be truthful about the urgency status, this will benefit everyone.

How to describe the job?

To properly estimate your job we need as much information as you can give us. Please share any: mockups, sketches, videos, screenshots etc. The more information you give us about the job, the more precise quote you will get from us.

How the job evaluation process work?

We evaluate the amount of work that has to be done to complete the job. We estimate the number of hours that needs to be spend by our experts to complete the job. We charge on flat hourly rate basis which is currently $50/h (after the beta phase we will charge $50/h).

The estimate seems high, what can I do?

If the estimate seems too high you can always determine your budget and we will see what we can do. Always keep the conversation rolling, we are flexible :)

Why do I have to pay the money upfront?

We hold your money until the job is done and marked as approved. This increases safety of the transaction for both sides. We know you paid for what we have agreed upon. You can always ask for a refund if the results doesn't satisfy you.

How can I pay for the job?

When the evaluation process is completed (for installation services there is a fixed pricing, the payment is available right away) you will see a payment box next to the answer from our Expert inside the job view. By clicking on the "pay now" button a checkout popup will show up. To pay for the job you can either use PayPal or Stripe (credit card).

How can I update my job?

To update the job simply go to your job view (go to Jobs tab in your dashboard, find the job you are interested in and then click on it's title). In job view you can update your job by simply adding something to the conversation (The message box is available at the top of the conversation).

How can I change the expert?

If for some reason you want to change the expert, please state that in the job conversation or send us an email with the explanation of why do you want a change (please also add job ID) to contact@wpkraken.io.

How can I approve my job?

To approve your job go to the job view (to do so, go to Jobs tab in your dashboard and then click on the title of your job. At the top of your conversation you will find an approval box. All you need to do is click the Approve Job button.

After the job is approved an invoice is automatically generated for you and you can review the job.

How can I review my job?

Once you approve the job you will be able to review it. The review form is available in the job view. To enter the job view follow this instructions: go to Jobs tab in your dashboard, scroll down to the Closed Jobs section, find the job you are interested in and then click on it's title. Above the conversation you will find the review box. You can rate the job from 1-5 starts and leave a comment. If you have any suggestions please share them, they are important to us.

I have already approved a job but I still need some work to be done.

If you already approved the job and you still need some work to be done, simply start a new job. If there is something wrong with the work we have done or you have a question about it, just resume conversation for the current job (you will find a button "resume conversation" next to the "Conversation" heading).

How can I cancel my job?

If you are not satisfied with our evaluation or you simply want to cancel the job, please state that in the job conversation or send us an email with the reason for that change & job ID to contact@wpkraken.io.