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Kraken To The Rescue!
Try Kraken C.A.R.E™, our subscription-based maintenance service, and get 24/7 website protection!
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What is the WordPress Website Rescue service?
Our rescue service is designed to fix critical issues like website downtime, security breaches, DDoS attacks, or broken functionality. If your WordPress site is in trouble, the Kraken Squad is here to save the day.
What types of issues can you resolve?
We specialize in addressing:
- Website crashes or downtime
- Malware infections or hacks
- Broken plugins, themes, or core functionality
- Slow loading times and performance problems
- DDoS attacks and other security threats
Those, of course, are not all the issues we can address. These are just examples.
How quickly can you respond to an issue?
We aim to respond to urgent requests as quickly as possible—often within a few hours. Our priority is minimizing downtime and restoring your site to full functionality.
Do you offer ongoing monitoring to prevent future issues?
Yes, but not by default. We offer 24/7 website monitoring through our Kraken C.A.R.E plans. These plans help detect and address potential problems before they become critical.
Will you secure my website after resolving the issue?
Absolutely. After fixing the problem, we implement security measures, such as malware removal, firewalls, and updates, to prevent future attacks.
Can you help if my website has been hacked?
Yes, we can identify and remove malicious code, restore your site from backups, and patch vulnerabilities to prevent further breaches.
Do you work with all WordPress websites?
We can rescue any WordPress website, regardless of the theme or plugins you’re using. For highly customized setups, we’ll evaluate and provide a tailored solution.
Do I need to provide access to my website for you to start?
Yes, depending on the issue, we’ll need admin-level access to your WordPress dashboard and possibly your hosting account or FTP details.
Can you fix issues caused by failed updates?
Yes, we can resolve issues caused by WordPress core, plugin, or theme updates that didn’t go as planned. We’ll restore functionality and ensure compatibility.
What if my hosting provider is causing the problem?
If the issue is related to your hosting environment, we’ll communicate with your hosting provider on your behalf to resolve the problem as quickly as possible.
How much does the rescue service cost?
Pricing depends on the complexity and severity of the issue. After assessing the situation, we’ll provide a clear estimate.
What if my website can’t be restored?
In rare cases where restoration isn’t possible, we’ll work with you to rebuild your site from backups or create a fresh setup to get you back online as soon as possible.
Can you optimize my site during the rescue process?
Yes, we can optimize your site for performance, security, and user experience as part of the rescue or through additional services.
How do I request help from the Kraken Squad?
Simply contact us through our Client Portal, describe the issue, and we’ll take it from there.
Why should I choose WP Kraken over other WordPress service providers?
WP Krakenâ„¢ offers a superhero-level approach to WordPress with expert customization, fast response times, and a comprehensive range of services. Our team works hand-in-hand with you to deliver hassle-free, beautiful, and reliable websites you can depend on. We have almost two decades of WordPress experience, from minor customizations and premium theme development to enterprise-level SaaS solutions.
